Who handles your information
The Hong Kong legal operator identified below is responsible for personal information handled by NOVA SERVICES. We assess our activities under Hong Kong’s Personal Data (Privacy) Ordinance and the EU or UK data-protection requirements where applicable. Use the privacy-request form to contact us about your information.
Information we collect
Account information includes your email address, display name and authentication records. Order information includes contact details you choose to provide, notes, selected game and platform, service configuration, amounts, payment references and refund records.
Support information includes pre-sale and order conversations, attachments, read status, relevant service context and request receipts. A support conversation can include the current product, platform, selected options and page. Security processing may include network and device-related records used to protect access and prevent abuse.
Where cryptocurrency payments are enabled, wallet addresses, assets, networks, quotes and transaction hashes may be associated with your order. These can be personal information and are not automatically anonymous. We do not ask for wallet private keys or seed phrases.
Why we use it
We use necessary information to manage your account, communicate, provide the agreed service, arrange payment and refunds, handle complaints and keep required records. Depending on the purpose and applicable law, the basis may be performance of a contract, a legal obligation, a properly assessed legitimate interest or your consent.
Optional contact details remain optional. Reading this notice is not consent to all processing. Marketing and any tracking that requires consent are separate choices, and you may withdraw that consent without losing core services.
Storage, security and retention
We restrict access to order and support records and use appropriate protection for the information involved. Do not place passwords, verification codes, full payment-card details or account recovery secrets in notes or ordinary chat. No absolute security guarantee is made.
We retain information only as needed for the purpose, legitimate complaint handling or applicable legal and accounting obligations. A deletion request is reviewed against those requirements; we explain any necessary retention. Backups follow their own controlled lifecycle rather than being represented as instantly erased.
Public blockchain records generally cannot be erased by NOVA. We can assess deletion of the identifiable associations and other records we control. We do not treat blockchain permanence as permission to retain every related personal record indefinitely.
Your choices and requests
Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection to processing and withdraw consent. Submit a request from settings or the public privacy form. We use proportionate identity checks before releasing private information; an order number alone is not proof of identity.
We respond within applicable deadlines. EU and UK requests are generally answered within one month, with any lawful extension explained. You may also complain to the relevant supervisory authority, including Hong Kong’s Privacy Commissioner where applicable. This request form does not itself delete your account or disclose your data.