Who provides your service
NOVA SERVICES is the trading brand of a Hong Kong limited company. The legal operator and contact details appear below. Our service is independent of game publishers; we do not claim their endorsement or authorisation.
NOVA is your contact for the services it sells. Assigned specialists may carry out fulfilment, but referring work to a specialist does not remove our contractual responsibilities to you.
Your service and its scope
Your order specifies the game, platform, coverage, quantity and services you actively select. An unlock service is measured against the agreed eligible items and existing progress. Consultation, written guidance, preparation checks and live handoff sessions are separate deliverables.
Before payment, confirm any eligibility requirements, the specific weapon class where applicable, the agreed outcome, delivery format and timing. We will ask for clarification rather than silently reduce the scope. Advice does not guarantee a future rank, win rate or other outcome unless a specific commitment is included in your order.
Prices, payment and order confirmation
Review the base service, optional services, priority delivery and final total before confirming. Additional paid services require an active selection. A price change requires your confirmation. Our current order records use USD; other displayed currencies are reference conversions unless the payment page expressly states a different charge currency.
An unpaid order record is an order request. The service contract is confirmed when we accept payment and confirm the order. Keep the confirmation and the policy version included with it. Available payment methods are shown at payment; mentioning Stripe or cryptocurrency does not mean every method is currently enabled.
Cryptocurrency payments must use the asset, network, amount and any memo or tag displayed in the payment instructions. Confirmation comes from the payment processor or network, not a screenshot. Contact us about expired quotes, underpayments, overpayments or an incorrect transfer; recovery of an incorrectly routed transfer cannot be guaranteed.
Starting and delivering the work
Delivery timing depends on the agreed start arrangement, confirmed payment and necessary information being available. Standard and priority options are described in your order. Assigning a specialist or preparing an order is not proof that the service has been supplied.
We will tell you if information is missing or a delay affects delivery. We do not use a waiting-for-customer status as a reason to keep all payment indefinitely. Material changes to scope or timing need your agreement. If a priority commitment is not met, its fee is considered separately under the refund policy.
Confirm completion only after reviewing the agreed deliverables. A completion confirmation is an acknowledgement of delivery; it does not waive statutory consumer rights or prevent a later service-quality complaint.
Game rules and account access
Services must be assessed against the rules of the relevant game and platform. We do not permit cheats, bots, exploits, manipulated matchmaking or bypassing security. Your consent to a service does not override a publisher’s rules on account access or boosting.
We do not promise that an account can never be restricted. If an account issue arises, we review the facts and responsibilities; we do not automatically exclude liability for our own or an assigned specialist’s actions. Never send an email password, recovery code, payment password, private key or wallet seed phrase.
Eligibility, responsibility and your rights
Our services are intended for adults who can enter into a contract and are authorised to use the relevant account. Do not purchase on behalf of another person without authority. We may ask for proportionate checks where necessary.
We remain responsible for services as required by applicable law. These terms do not exclude rights that cannot lawfully be excluded, require you to give up lawful complaints or payment disputes, or make a refund your only possible remedy. Contact us to resolve an issue; mandatory protections in your country may apply despite our Hong Kong location.
Updated policies apply prospectively. The version recorded with your order remains available in the policy archive. Changes to an existing contract require any agreement or notice required by applicable law.